Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track your issue.
In-app feedback
In-App Feedback
App → Settings → Help & Feedback.
Frequently asked
1. Why won't the app show repair steps for some faults?
Jobs involving gas, electrical panels, load-bearing structures, asbestos, lead, toxic mold, and similar hazards are hard-blocked: DIY steps are hidden and the app routes you to a licensed professional instead. This is a safety boundary by design and cannot be turned off.
2. How accurate is the AI diagnosis?
The AI returns ranked candidates with confidence scores — not verdicts. Every repair step cites a manual page or video timestamp you can verify yourself, and when confidence is low the app asks for closer photos rather than forcing an answer. When in doubt, consult a professional.
3. Is “Find a pro” a brokering service?
No. The button simply opens system Maps to search nearby licensed providers, and calls go through the system dialer. We don't broker, charge lead fees, store providers' numbers, or vouch for any provider's credentials.
4. Are my fault photos stored?
Not by us. Photos are transmitted only to perform the diagnosis for that request and discarded once processed. Diagnoses and repair history are stored locally on your device.
5. How do I cancel my subscription?
iOS: Settings → Apple Account → Subscriptions. Cancellation takes effect at the end of the current billing period; your device library and history stay intact on the free tier afterward.
6. How do I delete my account?
In-app: Settings → Delete account. After confirmation, your devices, diagnoses, repair history, and maintenance plans are cascade-deleted and permanently removed from our servers within 7 days.